Clarabridge Continues Strong Momentum as CEM Leader

RESTON, VA—(Marketwired – Dec 18, 2014) – Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world's top brands, today announced its continued leadership and momentum in the CEM industry, pointing to strong growth in revenue, headcount and data volume as it continues its strategic expansion in the space. Clarabridge grew 218% from 2009 to 2013 and is set to grow recurring revenue by over 50% for 2014. This growth has helped the company's ranking of 368 on Deloitte's Technology Fast 500.

Clarabridge, which announced Clarabridge Speech and Clarabridge 6.3 this year, also hit a milestone in processing 5 billion documents — the highest data volume processing Clarabridge has performed to date. This was thanks in part to strong customer growth. The software provider acquired more than 50 new clients in 2014 consisting of large enterprise brands. Clarabridge's business and sales growth has also resulted in a headcount of 270 to end the year, compared to a headcount of 158 at the beginning of the year. Clarabridge expanded its headquarters as a result, doubling the square footage.

“Our headcount growth has been an explosive 70% over 2014. We're proud of our significant investment in the global expansion of Clarabridge talent and we're confident that our people are our competitive advantage,” Emily Markmann, Senior Vice President, Talent & Culture at Clarabridge said.

Clarabridge's chief executive officer, Sid Banerjee, credits the company's substantial growth to the team's growing talent pool, strategic investments and consistently outstanding technology. In terms of personnel, it added Susan Ganeshan as chief marketing officer, Nithi Vivatrat as chief product officer and BroadSoft (NASDAQ: BSFT) CFO Jim Tholey to its Board of Directors, bringing financial, strategic, audit and M&A experience to the company.

“Companies across industries are realizing that they need a 360–degree view of their customers,” Banerjee said. “As we go into 2015 we are well positioned to serve these businesses with the intelligence they need to make informed decisions about their business strategy.”

About Clarabridge
Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers. For more information, visit