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FICX Secures $8M in Funding to Launch No-Code CX Automation Platform

SAN FRANCISCO, Aug. 17, 2021 (GLOBE NEWSWIRE) — FICX (http://www.ficx.io), innovator in CX Automation, today announced that it has secured $8 million in venture capital funding to accelerate the development of its software to automate customer processes and deliver them over any customer channel. The lead investors in the Series B funding round include NAventures, the corporate venture capital arm of National Bank of Canada, and Prytek, a multinational technology group delivering enterprise technology and managed services in finance and insurance. Previous investor Liberty Global Ventures also participated in the round.

FICX is the new trading name for CallVU, a digital CX pioneer that has historically focused on solutions specifically for call centers. The new name better reflects how the company's no–code CX automation platform is solving complex process challenges across a broad range of customer channels, touchpoints and use cases.

"Managing the customer experience has moved beyond a nice–to–have and is now arguably one of the most critical components of competitive advantage," said Michael Oiknine, CEO of FICX. "The global market for customer experience software management is expected to reach $14.45 billion by 2025, but there are surprisingly few companies providing the no–code tools needed to rapidly digitize and automate broken customer journeys. With this new investment round, FICX will be able to expand our core platform as well as drive market adoption of our CX Automation tools."

FICX's no–code approach to customer experience rapidly digitizes and automates broken customer journeys, transforming them into frictionless, end–to–end digital experiences. Using FICX, companies can easily add custom digital workflows in any customer channel including websites, apps, chat, IVR, call centers, and in–store. FICX integrates with existing enterprise technology to facilitate automation with prebuilt connectors and robust APIs that sync front–end experiences with backend CRM, Contact Center, Service Desk, and Payment systems. FICX customers include National Bank of Canada, Bank Leumi, Banca Transylvania, and the Israeli Ministry of Health.

Over the last few years, there has been significant interest and investment in RPA (robotic process automation) to automate internal workflows. Customer–facing workflows can benefit as much, or more, from process automation. However, customer–facing process are more unpredictable and complex. The ability to build no–code digital interfaces, integrations and automations makes FICX ideal for rapid automation of customer–facing processes. FICX makes it easy for brands to design and build secure, automated CX workflows without writing code.

According to Gartner's research, more than 80% of organizations say they expect to compete primarily on customer experience. Gartner also reports a substantial increase in CX spending, with 74% of companies polled indicating they expected to increase their CX budget. Forrester notes that an increase of one point on their proprietary Customer Experience Index can increase revenue by more than $1 billion, with additional CX improvements driving even greater revenue growth.

"Demand for CX technology is rising as more organizations allocate capital to deliver the effortless digital experiences that customers have come to expect from service providers," said Igal Ohayon, Investment Director at NAventures. "There are few best–of–breed software tools available capable of automating and customizing the customer journey the way that FICX can. Investing in FICX gives us a stake in a burgeoning market as well as access to cutting edge CX Automation technology."

About FICX
FICX is reimagining the way leading brands digitally transform their customer experience. As a pioneer and a leader in no–code CX app development and automation, FICX empowers modern enterprises to rapidly digitize and automate CX journeys and deploy them anywhere they engage customers. By removing friction from sales and service interactions, our clients cut costs, convert more sales and keep customers happy. For more information, visit www.ficx.io.

About National Bank of Canada and NAventures
With $351 billion in assets as at April 30, 2021, National Bank of Canada, together with its subsidiaries, forms one of Canada's leading integrated financial groups. It has more than 26,000 employees in knowledge–intensive positions and has been recognized numerous times as a top employer and for its commitment to diversity. Its securities are listed on the Toronto Stock Exchange (TSX: NA). Follow the Bank's activities at nbc.ca or via social media such as Facebook, LinkedIn and Twitter.

NAventures, the corporate venture capital arm of National Bank of Canada, takes equity stakes in startups and growing businesses to foster growth in companies that will shape the financial institutions of the future. Follow NAventures activities at nbc.ca/naventures.

About Prytek
Prytek is a multinational technology group that builds deep technology and SaaS solutions through a BOPaaS (Business Operating Platform–as–a–Service) which is a combination of Deep Tech Solutions with Managed Services and Capital, providing the capability to lift out entire operations to create more efficient businesses of the future. Headed by industry experts, Prytek builds businesses and ecosystems in the Financial Services, Cyber & Tech Education and HR sectors.

Contact:
Tom Woolf
Woolf Media & Marketing
tomw@woolfmedia.com


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Micro Insurance Company and Hava Net Limited Partner to Provide Digital Insurance Solutions to Hava’s Corporate Riders

NEW YORK, Aug. 17, 2021 (GLOBE NEWSWIRE) — Hava Net Limited and Micro Insurance Company (MIC) have entered into a strategic partnership with the aim of providing digital insurance solutions to Hava's corporate riders.

Hava is a technology–driven transportation solutions provider that offers online ride–hailing and delivery services in Kenya. Made by Kenyans, for Kenyans, Hava strives to balance both sides of the transportation equation "" offering drivers a way to earn money and providing customers with access to an affordable transportation service. Under this arrangement, MIC and Hava will work together to provide need–based insurance and protection plans to safeguard riders from risks who use Hava's platform. Such risks include loss of life, disability, incurred medical expenses, and loss of personal belongings while riding with Hava.

This partnership provides end–to–end enrollment, coverage, and claims settlement support, which reduces paperwork for customers and speeds up the entire process.

Ms. Wairimu Njoki, Country Manager, Micro Insurance Company, says:

"Hava is simplifying and improving the lives of the majority of Kenyans by providing easy and quick access to taxi services through the Hava ride–hailing platform. Micro Insurance Company is pleased to be their chosen partner to further drive this mission and add value by providing access to insurance for customers who choose Hava as their preferred ride–hailing platform. Through this partnership, users of Hava can travel and go about their day–to–day life with peace of mind, knowing they are covered."

Also speaking on the Launch, Mohamed Nuur, Director at Hava, says:

"We are proud to provide trip insurance for Hava customers. Hava is a local ride–hailing platform made for Kenyans by Kenyans, and our top priority is the well–being, safety, and comfort of our clients and drivers. Our partnership with MicroEnsure (now part of Micro Insurance Company) gives both us and our clients the assurance that they are always covered and protected. We will have their backs every time they choose to ride with Hava."

About Hava:

Hava is a modern, sustainable and fast–growing online ride–hailing company based in Kenya with an aim of balancing a Driver's need to earn a livelihood with that of a Rider, affordable transportation across major cities and towns. With a wide range of options to choose from; vehicle types to drivers nearby, we are the panacea to all your conveyance ills. Riders can quickly request a ride from their mobile phone using the Hava app. Our drivers are at least 21 years of age, have a smartphone, with a courteous and a friendly persona. Their vehicles are in superb condition, clean and well maintained in addition to being fully certified and licensed.

For more information, please contact: mohamed@hava.bz or visit: https://www.hava.bz/

About Micro Insurance Company:

Micro Insurance Company (MIC) is a global insurance platform delivering technology, underwriting, policy management, and distribution. MIC provides insurance to platforms, micro & small businesses, and to the 4 billion people on the planet that are currently unserved. Whereas most insurtechs seek to improve existing monoline products and markets, we follow the concept of straight through processing. We do this in order to create highly relevant insurance products that we can offer globally at a very low cost via our platform to support people in their local communities. Micro Insurance Company is the world's first global end–to–end digital microinsurance platform that combines reinsurance capacity, in–country insurance licenses, world class distribution, and market leading AI functionality.

For more information, please contact: wairimu.njoki@microinsurance.com or visit: https://microinsurance.com/


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