Major Retailer Engages Eventus Solutions Group to develop a global CX Strategy

DENVER, CO—(Marketwired – April 10, 2018) – Eventus Solutions Group will assist the retailer in their selection of CRM and Telephony Solutions along with a global outsourcing strategy to deliver an optimized customer experience with lower overall total cost of operations.

Rob Rutledge, Managing Director for Eventus Solutions Group, says, “We have been helping this premiere retail brand improve their customer experience dramatically. This will further increase the reputation of the retailer and reduce their costs to serve customers significantly. By providing better visibility into the customer journey, customers are better segmented, and feel the customization related to being the customer of a premier brand.”

Eventus Solutions Groups brings years of contact center expertise to every project – from strategy and planning to execution. With their focus on CX Strategy, CX Digital Transformation, CX Optimization, and CX Managed Services, their solutions help clients build process–driven, financially sound Customer Experience solutions that are aligned with business goals to deliver actionable plans which enable clients to realize positive project outcomes. Eventus has successfully delivered hundreds of projects leveraging advanced and proven technologies driven by their client's goals, capabilities and needs.

“Selecting the best CX technology platforms does not happen all of the time and therefore it is beneficial to use the special skills of companies that work with these solutions on a daily basis.” said Rutledge. “There are strengths and weaknesses to all of technology and determining the best option in a value driven approach provides an accelerated payback to investment through improved customer experience and retention.”

About Eventus Solutions Group

Eventus Solutions Group is a globally recognized consulting and managed services firm focused on optimizing customer engagement through customer service and digital channel transformation. Eventus brings vendor independent solutions to some of the largest brands to delight customers across the globe.

For more information, visit us at http://www.eventusg.com, or follow us on LinkedIn.

Nomorobo Fights Back Against Social Network Tracking and Data Thieves

NEW YORK, NY—(Marketwired – April 05, 2018) – Nomorobo, one of the most popular services for blocking robocalls and protecting consumers from telemarketers, is expanding its protection beyond voice calls and spam texts. In response to recent revelations that various companies are deceptively using social media sites to track consumers' online behavior, Nomorobo has released version 2.5 of its app which provides web tracking protection as well as an online ad blocker. With the release of this version of the Nomorobo app, users will be better protected from potential scammers, data thieves, and virus infections that prey on unsuspecting Americans.

“Our privacy is more at risk than ever before. It seems that without our knowledge, some companies have been wildly overstepping the bounds of acceptable use of consumers' online behavior. Using shady loopholes, they are practically tracking our every move and digging into some of our most private actions,” says Aaron Foss, Founder of Nomorobo. “This is a privacy invasion that goes beyond pesky robocallers. At Nomorobo, our goal is to protect our users from all types of scams and invasions of privacy. Consumers need better protection. Installing the newly updated Nomorobo app on your phone is a powerful first step.”

Web advertisements are not only annoying but, increasingly, they are being used to track users everywhere they go online. These ads are often targeted, intrusive, and can even carry malware and viruses. But now, with the simple flip of a switch and at no additional cost, the Nomorobo app virtually eliminates all types of ads and privacy invading trackers. In addition, since fewer resources are being used, pages on mobile devices load faster, data usage is reduced, and battery life is extended.

These enhanced privacy protection features are joined by Nomorobo's award winning robocall blocking service. To date, Nomorobo has stopped over 600 million illegal robocalls from reaching consumers. As the winner of the 2013 U.S. Federal Trade Commission Robocall Challenge, the company remains the most trusted name in telemarketer fraud protection. The service's unique technology is able to accurately differentiate between illegal, unwanted robocalls and legitimate, important automated calls from providers like doctors, pharmacies, and public safety organizations. Over 1.6 million people trust Nomorobo every day to protect their phones.

Nomorobo was designed from the ground up to eliminate irritating robocalls as painlessly as possible. For mobile phones, after the app is installed and configured, robocalls are identified or automatically blocked. Nomorobo doesn't require access to customers' contacts, call logs, or even their phone number. Nomorobo has a 14–day free trial and costs $1.99 per month after that, which can be cancelled from within the app at any time in accordance with other terms and conditions. For landline phones, the service is supported by most of the leading VoIP carriers at no additional charge.

To learn more about Nomorobo, visit www.nomorobo.com.

About Nomorobo
Nomorobo is a cloud–based service that effectively blocks illegal robocalls from reaching consumers' phones. Nomorobo employs a unique, FTC–approved technology that analyzes incoming calls and rapidly detects robocallers, telemarketers, and scammers. Legitimate calls come through normally, but illegal robocalls are stopped before they have a chance to bother the consumer. Nomorobo's service has been integrated into many of the nation's top VoIP phone carriers and mobile apps including Charter Spectrum, Verizon FiOS, Ooma, Sonic, Burner and more.

Avaya Launches Cloud Master Agent Program

SANTA CLARA, CA—(Marketwired – March 20, 2018) – Avaya Holdings Inc. (NYSE: AVYA) today announced the launch of a new Master Agent program focused on accelerating sales of Avaya cloud to small through midmarket businesses. Under the Master Agent program, sales agents connect potential customers with Avaya; Avaya handles the rest of the transaction, from contracting, provisioning, managing and billing the unified communications services for the business.

Avaya also announced that Jenne, an Avaya value–added distributor, has signed as Avaya's first Master Agent.

The program addresses the increasing demand for Avaya cloud services while simplifying the process of onboarding, deploying and managing the customer's communications. Under the Master Agent program, agents can offer an industry–leading solution to customers with support provided directly by Avaya, including:

  • Unified communications services, fully hosted by Avaya
  • Bundled carrier services, i.e. minutes, SIP Trunks
  • Desktop options
  • Delivery, management and support
  • Monthly, subscription–based billing

Jenne, an Avaya distribution partner, is the first Avaya Cloud Master Agent and is already seeing interest from the market with the new program, registering new authorized sales agents and existing Avaya Edge Channel Partners and managed service providers as their agents, as they expand their reach in selling Avaya unified communications services.

The Master Agent program provides a new option that rounds out the available choices for customers, channel partners and sales agents to access Avaya's industry–leading communications solutions. This program complements the opportunity for Avaya Edge Channel Partners who host Avaya IP Office in their own data centers and sell direct to customers under the Partner Powered by Avaya option, depending on their business needs as well as their customers'.

Quotes

“In parallel with the development of the Master Agent program, we transformed the technology behind Avaya cloud, establishing storefronts for agents and making infrastructure changes that significantly improve ease of use. The proof is seen in our pilot and the velocity with which Jenne was onboarded and subsequently building a funnel. Demand is there and the program reaffirms we are on a growth track for success.”

  • Mercer Rowe, SVP and GM, Cloud, Avaya

“The transition to cloud unified communications services just got a big boost with the Avaya Master Agent program. The program leverages the breadth and experience of Avaya Edge Channel Partners and newly authorized sales agents, combined with the expertise and industry–leading unified communications services fully hosted by Avaya, to provide companies with an easy, fast track to cloud. We're excited that Jenne is already seeing traction with the Master Agent program and look forward extending our success as we roll out the program.”

  • Gary Levy, Vice President, U.S. Channels, Avaya

“Agents are among the fastest–growing segments of the UCaaS sales and support ecosystem. However, agent responsibility has a defined stopping point. Avaya's partnership with Jenne makes perfect sense to address market trends on the front–end, where customers want simple transactions sales, as well as on the back–end where they demand a consistent structure of comprehensive service delivery and support.”

  • Rob Arnold, Principal Analyst, Digital Transformation, Frost & Sullivan

For more information about becoming an Avaya sales agent, please email agentsales@avaya.com

About Avaya

Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on–premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com

Cautionary Note Regarding Forward–Looking Statements

This document contains certain “forward–looking statements.” All statements other than statements of historical fact are “forward–looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,” “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, availability and effectiveness of new products and features. The Company has based these forward–looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward–looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company's Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward–looking statements. For a further list and description of such risks and uncertainties, please refer to the Company's filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company's SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward–looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward–looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr and the Avaya Connected Blog.

Source: Avaya Newsroom

Avaya Customer Happiness Index and Behavior Pattern Analytics Named a Finalist in Edison Awards

SANTA CLARA, CA—(Marketwired – March 20, 2018) – Avaya Holdings Corp. (NYSE: AVYA). The Avaya Happiness Index on Blockchain, which securely collects and automatically analyzes customer interaction data from multiple sources across all channels in real time, has been named a 2018 Award Finalist for the internationally–renowned Edison Awards™. The distinguished awards, inspired by Thomas Edison's persistence and inventiveness, recognize innovation, creativity and ingenuity in the global economy.

By combining Blockchain architecture with automated data analysis, the Avaya Happiness Index on Blockchain solution delivers secure access to industry–wide, real–time competitive customer insights that organizations can use to stay competitive and drive customer loyalty. The Blockchain infrastructure securely collects and shares anonymous customer interaction data from a network of peers, while the real–time automated analysis of speech and text (chat, IM, email and SMS) interactions instantly identifies behaviors and trends, accelerating an organization's ability to anticipate requirements and proactively respond to customer demands. See recent press release.

“It's exciting to see companies like Avaya continuing Thomas Edison's legacy of challenging conventional thinking,” said Frank Bonafilia, Edison Awards' executive director. “Edison Awards recognize game–changing products and services, and the teams that brought them to consumers.” Award winners will be announced April 11, 2018 at the Edison Awards Annual Gala, held in the historic ballroom of Capitale in New York City.

“Customers told us that traditional analyst research — which lags current market conditions — delays their ability to respond quickly to user trends,” said Ahmed Helmy, Director–Advance Solution Architects International Market (EMEA–APAC), Avaya. “Our solution automatically collects and analyzes customer interaction data, and shares it online in real time to provide timely insights into behaviors across a peer network, without exposing sensitive information.”

Edison Award nominees are judged by more than 3,000 senior business executives and academics from across the nation whose votes acknowledge the Finalists' success in meeting the award's stringent criteria of quality. The voting panel includes members of:

Chief Marketing Officer Council (CMO)   Design Management Institute (DMI)
American Productivity & Quality Center (APQC)   American Society of Mechanical Engineers (ASME)
Georgia State Marketing Roundtable (GSU)   Product Development and Management Association (PDMA)
Assoc. of Technology Mgmt & Applied Engineering  (ATMAE)   BPI Network
Past Edison Award winners   Marketing professionals
Scientists   Designers
Engineers   Academics

The Edison Awards is a program conducted by Edison Universe, a 501(c)(3) charitable organization dedicated to fostering future innovators. For more information about the Edison Awards, Edison Universe and a list of past winners, visit www.edisonawards.com.

About Avaya
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on–premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr and the Avaya Connected Blog.

Source: Avaya Newsroom